TERMS AND CONDITIONS
Cancellation Policy
You may cancel or reschedule a booking up to 24h prior to your appointment taking place and we can offer you a full refund of the applicable amount via the original method of payment. However if you cancel or reschedule within 24h prior to your appointment taking place, you will not be eligible for a refund.
Booking Appointments
Appointments can be booked online, by phone, or in person. A valid credit/debit card may be required to secure your booking.
Booking in advance is recommended to secure your best choice of appointment dates and times especially for evenings and Saturdays. Please note: if you can’t find yoir preferred time/date, please contact us, as we may be able to help.
No-shows will be charged the full amount.
Late Arrivals: Late arrivals may result in a shortened session, and full payment will still be required.
Minimum Age Requirements
We offer treatments to 16 years of age and over.
Children under 16 years of age must be accompanied by a parent or guardian. A parent/guardian must provide written permission for massage therapy for children under 16 years of age and they must remain in the premises during the massage service.
Health and Safety
Client Health: Please inform us of any health conditions, allergies, or injuries prior to your treatment. This information helps us tailor the treatment to your needs and ensure your safety.
Precautions: Clients showing symptoms of illness are advised to reschedule their appointment for both the client’s and therapist sake
Gift Vouchers
Our gift vouchers can be redeemed against all treatments in Free Flow Ayurveda.
Valid for 12 months from the purchase.
They're not transferable, non-exchangeable and non-refundable and cannot be redeemed for cash or credit note.
Free Flow Ayurveda does not accept responsibility for vouchers lost, damaged or stolen or any unauthorised use of vouchers.
Bookings must be made in advance at www.freeflowayurveda.com, using the unique gift voucher code at the checkout.
All reservations are subject to availability.
Acceptance of this constitutes acceptance of these terms and conditions, which are subject to change.
Etiquette
Arrival Time: Please arrive 10-15 minutes prior to your scheduled appointment to allow time for check-in and relaxation.
Quiet Environment: To maintain a peaceful atmosphere, we ask that you silence your mobile devices.
Food and drinks: please abstain from drinking alcohol, coffee or any other stimulants before and after the treatment and avoid food for at least 1h before and after.
Clients under the influence of alcohol or drugs will be refused treatment and charged full price.
Payment Methods
We accept cash, credit/debit cards, and gift vouchers. Full payment is required at the time of service unless otherwise arranged.
Liability
Waiver: By booking a treatment, you acknowledge that you are voluntarily participating in the treatment and assume full responsibility for any risks, injuries, or damages, known or unknown, that may result.
Disclaimer: Our treatments are not a substitute for medical care. Please consult a healthcare professional if you have any concerns about your health.
Changes to Terms and Conditions
Amendments: Free Flow Ayurveda reserves the right to update or modify these terms and conditions at any time. Clients will be notified of any significant changes.
Privacy Policy
We are highly committed to protect your privacy and make sure you feel secure when providing us with your personal information. The following Privacy Policy sets out how we will treat your personal information and details we collect through this website, offline, and during the course of our dealings with you. By visiting this website, you are accepting and consenting to the practices described in this Privacy Policy. We reserve the right to change these guidelines at any time and post such changes on this website. We recommend you review our Privacy Policy regularly.
Collection of your information
We collect information from you only when you register on our site, submit enquiry, respond to a survey, fill out a form, or make a purchase. We may collect, store and use the following kind of personal data - name, e-mail address and phone number so that we can process and fulfil your enquiry or order. You may, however, visit our website anonymously.
Use of your information
When you register on our website, you agree that any of the information we collect from you may be used in one of the following ways - (i) to improve our website and customer service in order to more effectively respond to your requests, support your needs and improve our offerings based on the information and feedback we receive from you; (ii) to process and fulfil your enquiry; (iii) to be in touch with you, send you monthly news, updates, special offer emails and (iv) to provide custom online promotions.
You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us or by contacting us at freeflowayurveda@gmail.com.
We use MailChimp as our marketing automation platform. By registering on our website, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.
Sharing your information
We are committed to provide discreet services at all times and do not sell, trade, or otherwise transfer your personally identifiable information outside our company. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, we will not without your express consent provide your personal information to any third parties for the purpose of direct marketing, advertising, or other uses.
How we use cookies
Cookies are small text files that are stored by the internet browser on your computer, tablet or mobile phone. They allow websites to store things like user preferences. You can think of cookies as providing a 'memory' for the website, so that it can recognise you when you come back by gathering and remembering information about your preferences. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used, help us to further improve our website and personalise your experience by enabling us to monitor which pages you find useful and which you do not. We only use this information for statistical analysis purposes and a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Protection and security
The security of the personal information that you provide is very important to us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
While we do our best to protect your personal information, we cannot be responsible for information that you choose to publicly disclose and you should always keep in mind the risks of transmitting your personal data over the Internet.
Exclusions
This Privacy Policy imposes no obligation upon us with respect to any confidential information (i) that was in our possession before receipt from you; (ii) is or becomes a matter of public knowledge through no fault of us; (iii) is rightfully received by us from a third party not owing a duty of confidentiality to you; (iv) is disclosed without a duty of confidentiality to a third party by, or with the authorisation of, you; or (v) is independently derived by us.